Privacy Policy

Last updated: July 5, 2026

1. Introduction and Commitment

JM Ventures Group LLC, operating as Olide Digital ("Company," "we," "us," "our," or "Olide Digital") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://olidedigital.com) and use our digital marketing and web design services. Please read this Privacy Policy carefully. By accessing and using Olide Digital's website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect information from you in the following ways:

2.1 Information You Provide Directly

• Contact Forms: When you submit contact forms, request a free audit, or inquire about our services, we collect your name, email address, phone number, business name, and any message content you provide
• Service Agreements: When you engage our services, we collect information necessary to provide those services, including business details, location information, Google Business Profile credentials (when authorized), and billing information
• Communications: We collect information from emails, calls, video conferences, and other communications with you regarding your services
• Payment Information: We collect payment and billing information through secure payment processors (we do not directly store credit card information)

2.2 Automatically Collected Information

• Website Analytics: We use Google Analytics 4 to track website usage patterns, including pages visited, time spent, referral source, device type, browser, IP address, and general geographic location (city/country level)
• Session Recording: We use Microsoft Clarity for heatmaps and session recordings to understand how users interact with our website and improve user experience
• Cookies: We use cookies for authentication, user preferences, and analytics. You can control cookie settings through your browser
• Server Logs: Our web servers automatically log IP addresses, browser information, access times, and pages requested

2.3 Client Information and Google Business Profile Data

• When you authorize us to manage your Google Business Profile or access analytics data, you provide us access to that account information
• We collect and store Google Business Profile performance metrics, customer reviews, Q&A data, and modification history
• We do not store your Google account passwords; we use OAuth authentication for secure access

3. Legal Basis for Processing

We process your personal data based on the following legal bases:

• Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations
• Legitimate Business Interests: To improve our services, prevent fraud, maintain website security, and understand user needs
• Consent: Where you have explicitly consented to certain processing activities
• Legal Compliance: To comply with applicable laws, regulations, or legal processes

4. Use of Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, deliver, and improve our digital marketing and web design services
• Communication: To respond to inquiries, send service updates, invoices, and account notifications
• Marketing: To send promotional emails about our services (you can opt out anytime)
• Analytics and Improvement: To analyze website performance, user behavior, and service effectiveness to improve our offerings
• Payment Processing: To process payments and maintain accurate billing records
• Legal Compliance: To comply with legal obligations, enforce agreements, and protect against fraudulent activity
• Client Reporting: To provide performance reports, metrics, and analytics related to your services
• Security: To detect, prevent, and address fraud, abuse, and other harmful activities

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing services (e.g., email providers, payment processors, hosting providers). These vendors are contractually obligated to use your data only as necessary to provide our services
• Google Services: When you authorize us to manage your Google Business Profile, relevant data is shared with Google per their terms of service
• Business Partners: We do not share client data with our marketing or business partners without your explicit consent
• Legal Requirements: When required by law, court order, subpoena, or governmental request
• Business Transfers: If Olide Digital is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction
• Protection of Rights: When necessary to protect our legal rights, privacy, safety, or property, or the rights, privacy, safety, or property of others

6. Data Retention

• Active Clients: We retain your personal data and service information for the duration of our business relationship
• After Service Termination: We retain records for up to 7 years for accounting, tax, and legal compliance purposes
• Analytics Data: Google Analytics data is automatically retained for 14 months; older data is automatically deleted
• Session Recordings: Microsoft Clarity recordings are retained for 13 months
• Email Communications: Retained for business record purposes
• You may request deletion of personal data (subject to legal retention requirements) by contacting us

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete data
• Right to Deletion: You can request deletion of your personal data (subject to legal retention obligations)
• Right to Opt-Out: You can opt out of marketing communications at any time
• Right to Data Portability: You can request your data in a portable format
• Right to Withdraw Consent: If processing is based on consent, you can withdraw that consent

To exercise these rights, contact us at hello@olidedigital.com with details of your request. We will respond within 30 days.

8. Security of Your Information

We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted over the internet
• Secure password requirements for accounts with access to client data
• Regular security audits and updates
• Limited employee access to personal data (need-to-know basis)
• Contractual data protection obligations with our service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security. You acknowledge and accept this inherent risk when providing information to us.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by Olide Digital. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information or engaging with them.

10. Cookies and Tracking Technologies

• Cookies: Our website uses cookies to enhance user experience and collect analytics data. Cookies are small files stored on your device
• Browser Controls: You can control cookie preferences through your browser settings (see your browser's help documentation for instructions)
• Google Analytics: Uses cookies to track website usage; you can opt out using the Google Analytics Opt-out Browser Add-on
• Microsoft Clarity: Uses similar tracking technologies; see Microsoft's privacy policy for opt-out options
• Disabling cookies may affect website functionality

11. International Data Transfers

Our website and services are operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and processed in the United States. By using our website and services, you consent to this transfer. The United States may not have the same data protection laws as your home country; however, we maintain this Privacy Policy to protect all users' personal data.

12. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will immediately delete such information and terminate the child's account. If you believe a child has provided us with personal information, please contact us immediately.

13. GDPR and CCPA Compliance

GDPR Compliance (EU Residents): If you are a resident of the European Union, European Economic Area, or Switzerland, you have additional rights under the General Data Protection Regulation. We process your data lawfully, transparently, and with appropriate safeguards. You can exercise your rights as described in Section 7.

CCPA Compliance (California Residents): If you are a California resident, you have rights under the California Consumer Privacy Act. You can request the categories of information we collect, the purposes of collection, and whether we share your information. You can also request deletion of your information (subject to exceptions) and opt out of any sales of personal information. Contact us to exercise these rights.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Olide Digital, LLC
Email: hello@olidedigital.com
Service Area: Washington, DC Metro Area

We will respond to your request within 30 days. If you are not satisfied with our response, you may file a complaint with your local data protection authority.